Fraudulent Order Requests
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We receive occasional reports from Consultants who are concerned about fraudulent order requests. Here are a few things to watch for. Fraudulent orders usually come in the same basic email format. First, the sender will request to place an order and explain that they will send payment using a cashier's check or money order (alternatively, they may offer a credit card number which will decline and, at that point, they may attempt to pay with a cashier’s check). They may then ask for your personal information (full name, telephone number, address, etc.) and claim that they will send payment before you place the order. Sometimes they submit a personal check that bounces (or is rejected) within a 48 hour period. If you receive a request like this, be cautious! You should never give out your personal information or send an order without collecting payment, no matter how legitimate it may seem. A real customer should only need your email address or telephone number and will always pay you first.
In this age of technology, these scams are clever and deceptive. While it may be impossible to identify and avoid every scam, you can increase your awareness and learn to recognize the indications of a fraudulent order.
We remind you to stay vigilant, protect your personal information, and proceed with caution if you receive a suspicious request. Until you get to know your customer, consider only accepting credit card purchases, cash, or direct them to your website, in order to protect your personal information and guarantee payment for an order.
While we do not think this is a widespread problem, we remind you to protect your personal information and proceed with caution if you receive a suspicious email. Here’s one simple suggestion we can offer; when sending mass emails to your customers and/or team, consider pasting the email addresses in the BCC line so only the sender can see the recipients of any given email. The blind carbon copy option prevents the spread of valid emails to fraudulent individuals, thus protecting you, your customers, and your team.