The Support Report - January 13th, 2021
Support is currently at a 48 hour response time for RMA’s. There are a high amount of inquiries due to holiday delays.
Support is within a 48 hours response time with regular tickets (175 tickets total). Phone calls have an average this week with a waiting time of under 2 minutes and chats a waiting time average of under 3 mins.
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Support is still getting some volume on inquiries mentioning they are missing rank advancement points. You will not earn the rank advancement points until the month of January is closed out.
Your points are determined by whatever the highest rank you hit on October 1, 2020 - Dec 31, 2020. If you hit higher than that in January, then you will get the rank advancement points for that tier.