The Support Report - November 18, 2020
Support is currently working on RMA’s sent in within the last 24 hours.
Current tickets and Stats
Support is currently under 150 tickets and response time is within 24-48 hrs.
The weekly average wait time for phones and chats is under 2:00 minutes.
The spotlight this week goes out to Danna Orozco! Danna is a Support Representative that is always a pleasure to speak with. She is so sweet, always willing to help wherever Support needs it, and she is one of our amazing Spanish speaking agents - we appreciate everything she does! Thanks for all your hard work and being part of our Posh family, Danna!